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airport FAQ

  1. What identification do I need when flying?
  2. What time should I check-in for a flight?
  3. What is my luggage allowance?
  4. What items are not permitted on board flights?
  5. How do I find live flight information?
  6. I need to speak to Easyjet, how can I do this?
  7. How can I get to Bristol city centre from the airport?
  8. Who should I contact regarding Special Assistance at the airport?
  9. Who should I contact regarding lost property/bags or damaged luggage?
  10. Where can I find local Accommodation close to the airport?
  11. Who owns Bristol International Airport?

  1. What identification do I need when flying?

    The type of identification you can use varies depending on where you are travelling. Please check with the airline or Tour Operator (useful links) that you are travelling with for further information.

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  2. What time should I check-in for a flight?

    Check-in Desks open 3 hours before departure. Passengers must allow adequate time to complete the check-in process and proceed through security.

    Passengers are strongly advised to check-in at the airport at least 2 hours before a scheduled flight and 3 hours before a charter flight. For full details you should refer to your ticket or contact the airline that you are travelling with or the relevant Tour Operator.

    Please note: From 3rd September 2007 My Travel will close all check-in desks one hour prior to departure. Please arrive at the airport a minimum of two hours before departure to allow time for the check-in process.

    If you are travelling with the following Airlines take advantage of increased or unrestricted opening times:
    Air Southwest open from 0530-2030
    easyJet open from 0400-2130
    Eastern Airways open from 0530-1930
    First Choice Airways open 4 hours prior to departure
    Thomson Fly open 4 hours prior to departure

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  3. What is my luggage allowance?

    Details of your luggage allowance can be found on your flight ticket, however please contact your airline directly if you are in any doubt. For further information visit the Baggage & Security page.

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  4. What items are not permitted on board flights?

    It is an offence to carry certain items onto an aircraft cabin. View a list of dangerous & prohibited items. For further information visit the Baggage & Security page.

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  5. How do I find live flight information?

    Live flight information can be viewed on our Arrivals and Departures pages.

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  6. I need to speak to Easyjet, how can I do this?

    You will need to contact easyJet directly on 0905 821 0905 for new bookings and amendments to existing bookings, or 0871 244 2366 to speak to a Customer Service advisor. easyJet do not have an internal airport phone number and we will be unable to transfer you if you call the Bristol International switchboard.

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  7. How can I get to Bristol city centre from the airport?

    There is a dedicated express coach service; the Bristol International Flyer that runs every 20 minutes during the day. Tickets cost £7.00 return and can be purchased on board. 
    There is a dedicated taxi service operating from the airport; Checker Cars, you can contact the booking office on 01275 475000 or book online at www.checkercars.com

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  8. Who should I contact regarding Special Assistance at the airport?

    All special assistance requirements should be pre-booked through your tour operator and/or airline prior to arrival at the airport. For general enquiries regarding special assistance at the airport please email specialassistance@bristolairport.com or telephone 0871 334 4444*. For Minicom users please dial 01275 473670.
    *UK BT landline calls to 0871 334 4444 will cost no more than 9ppm. Calls from mobiles and other networks may vary

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  9. Who should I contact regarding lost property/bags or damaged luggage?

    Personal Items
    For enquiries regarding personal items of hand luggage lost at the airport or on an aircraft please telephone 01275 473573 with details of when the item was misplaced, your flight details and a description of the item.

    Luggage Lost In Transit
    If you arrived at Bristol International within the last 3 days and your luggage is still outstanding please contact Servisair on 01275 473543
    If you arrived at Bristol International more than 3 days ago and your luggage is still outstanding please contact your airline directly.
    See Airline Contact Information

    Damaged Bags
    If any item of hold luggage has been returned damaged following a flight please write to the airline directly with copies of your flight details:

    Easy Jet
    Customer Services
    Easy Land
    London Luton Airport
    Bedfordshire
    LU2 9LS 

    First Choice
    First Choice Airways
    Customer Services
    Common Wealth House
    Chicago Avenue
    Manchester Airport
    M90 3DP 

    Excel Airways
    Excel Airways,
    Customer Relations Department,
    Explorer House,
    Fleming Way,
    Crawley,
    West Sussex,
    RH10 9EA. 

    Thomson Fly
    Luggage Loss Adjusters
    2-4 College Road,
    Ardingly,
     West Sussex,
    RH17 6TT.

    See All Other Airlines Contact Information

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  10. Where can I find local Accommodation close to the airport?

    Take a look at a list of local accommodation properties ranging from city centre hotels to rural bed & breakfast establishments.

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  11. Who owns Bristol International Airport?

    Bristol International Airport is 100% owned by a joint vanture holding company, South West Airports Limited (SWAL). For further information please visit the Bristol International Shareholders page.  

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